Step 1 - Contact support
Start by emailing support@oppom.com with the relevant account, booking or payment details and a clear description of the issue.
Step 2 - Request escalation
If the issue remains unresolved, reply to the support thread with the words Grievance Escalation in the subject and explain the requested resolution.
Information to include
- Registered name and contact detail.
- Booking/order/payment reference where relevant.
- Date of the issue.
- Description of what occurred.
- Previous support ticket/thread information.
- Requested resolution.
Privacy grievances
For concerns involving collection, correction, access, retention or deletion of personal information, use the same support email and clearly identify the request as a privacy grievance.
Response
OppOm aims to acknowledge grievances promptly and provide a reasoned response after reviewing available information. Complex matters, payment-provider investigations or third-party service disputes may require additional time.
Before production: Add the proprietor's legal name, official business address and designated grievance contact here if required by your final legal/compliance review.